Customer Support Specialist (French speaking)

About Frank Energie

Frank Energie is a fast-growing company based in Amsterdam. We are revolutionizing the energy market, accelerating the energy transition, and making affordable sustainable energy accessible to everyone.

With our innovative proposition and smart services we can make our customers homes energy smart. In doing so, we stabilize the energy grid, prevent net congestion and provide optimization benefits to our customers, leaving a power invoice of below zero within reach.

We’re young, ambitious, and we like to move fast. Working toward a greener world. We’re already a major player in the Netherlands, launched in Belgium two years ago, expanded to Spain last year, and are now focused on unlocking the next growth phase in Spain while entering France and preparing to conquer the rest of Europe.

Your job will be challenging, but for an ambitious person, an excellent way to grow. Alongside hard work, we organize many in sports and team-building activities – ‘we like to work hard and play hard’.

What are we looking for?

Frank Energie is seeking a French-speaking, Barcelona-based Customer Support Specialist for a dynamic client-facing role. You will be responsible for managing customer tickets, escalating them to the appropriate departments, and overseeing ticket handling procedures for the French market.

Key Responsibilities:

• Responding to customer inquiries via various communication channels (email, chat, and phone) in French and English;

• Handling and following up on customer requests from initial contact to resolution;

• Collecting and analyzing customer feedback to suggest improvements to our services;

• Collaborating with internal teams such as Operations, Marketing, and Development to develop customer-focused solutions;

• Contributing to the continuous optimization of our processes for an excellent customer experience;

• Supporting operational tasks within the French energy market.

In short: you are the face of Frank Energie, friendly, committed, and solution-oriented.

Your Profile:

• Native or bilingual French speaker with a good command of English;

• Energetic team player;

• Ambitious, entrepreneurial, and proactive individual looking to build a career;

• Client-focused and customer-friendly;

• Strong research skills and a desire to grow;

• Previous customer service experience would be valued.

What We Offer:

• Competitive remuneration package;

• Opportunity to earn a performance-based bonus;

• 23 paid leave days;

• Work in the heart of Barcelona;

• Team-building activities: monthly drinks, group events;

• Coffee, drinks, and fruit available in the office;

• A friendly, dynamic work environment within a fast-moving company;

• Focus on personal development and support.